Privacy Policy
Last updated: 15 January 2026
Fusion Ark Consulting Limited ("we", "us", or "our") is committed to protecting the privacy of individuals who visit our website and interact with our services. This policy explains how we collect, use, and safeguard your personal information.
Who We Are
We are a business process consultancy registered in England and Wales (Company Number: 09127483). Our registered office is at 47 Moorgate, London EC2R 6BH. For data protection purposes, we are the controller of any personal data we collect about you.
If you have questions about this policy or wish to exercise your rights, please contact us at [email protected].
Information We Collect
We collect personal information in several ways:
Information you provide directly
When you contact us via email, we receive whatever information you choose to share, typically including your name, email address, organisation, and details about your enquiry. During consulting engagements, we may collect additional information as necessary to deliver our services.
Information collected automatically
When you visit our website, we automatically collect certain technical information:
- Your IP address and approximate location
- Browser type and version
- Operating system
- Pages visited and time spent on each page
- Referring website, if applicable
This information is collected through cookies and similar technologies. See our Cookies Policy for details.
How We Use Your Information
We use personal information for the following purposes:
- Responding to your enquiries and communications
- Delivering consulting services you have engaged us to provide
- Sending relevant updates about our services, where you have consented
- Improving our website and understanding how visitors use it
- Complying with legal obligations
- Protecting our legitimate business interests
Legal Basis for Processing
We process personal data under the following legal bases:
- Contract performance: Processing necessary to deliver services you have requested or take steps before entering a contract
- Legitimate interests: Processing necessary for our legitimate business interests, such as improving our services and marketing our expertise, where these interests are not overridden by your rights
- Consent: Where you have given specific consent, such as for marketing communications
- Legal obligation: Processing necessary to comply with our legal obligations
Data Sharing
We do not sell personal information. We may share your information with:
- Service providers: Companies that help us operate our business, such as hosting providers, email services, and analytics platforms. These providers process data on our behalf under appropriate contractual protections.
- Professional advisers: Lawyers, accountants, and insurers as necessary for legitimate business purposes.
- Legal authorities: Where required by law or to protect our legal rights.
Data Retention
We retain personal information only as long as necessary for the purposes described in this policy. Specific retention periods depend on the type of information and our legal obligations:
- Enquiry correspondence: 3 years from last contact
- Client engagement records: 7 years from engagement completion
- Website analytics data: 26 months
After these periods, we securely delete or anonymise the information.
Data Security
We implement appropriate technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure, or destruction. These measures include encryption, access controls, and regular security assessments.
While we take reasonable precautions, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security of your data.
International Transfers
Our primary operations are in the United Kingdom. Where we transfer personal data outside the UK, we ensure appropriate safeguards are in place, such as standard contractual clauses approved by the UK Information Commissioner.
Your Rights
Under UK data protection law, you have the following rights:
- Access: Request a copy of the personal information we hold about you
- Rectification: Ask us to correct inaccurate information
- Erasure: Request deletion of your information in certain circumstances
- Restriction: Ask us to limit how we use your information
- Portability: Receive your information in a machine-readable format
- Objection: Object to processing based on legitimate interests
- Withdraw consent: Where processing is based on consent, withdraw it at any time
To exercise these rights, contact us at [email protected]. We will respond within one month. If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ico.org.uk).
Children's Privacy
Our services are not directed at individuals under 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.
Changes to This Policy
We may update this policy periodically. Material changes will be highlighted on our website. The "last updated" date at the top indicates when the policy was most recently revised.
Contact Us
For questions about this privacy policy or our data practices, please contact:
Data Protection Officer
Fusion Ark Consulting Limited
47 Moorgate
London EC2R 6BH
Email: [email protected]