Our Services
From initial assessment through implementation and beyond, we offer a complete range of business process consulting services.
Core Services
Each service can be engaged independently or as part of a comprehensive improvement programme.
Process Assessment
A thorough evaluation of your existing workflows to identify inefficiencies, compliance risks, and opportunities for improvement. We document current state processes, quantify pain points, and develop a prioritised roadmap for enhancement.
From £8,500
Workflow Design
Creating streamlined, well-documented processes that reduce complexity while maintaining necessary controls. We work with your teams to design workflows that people will actually follow, balancing efficiency with practicality.
From £12,000
Change Management
Supporting your organisation through the transition from old ways of working to new. We develop communication strategies, identify and engage key stakeholders, and provide practical guidance that helps people embrace rather than resist change.
From £15,000
Process Training
Equipping your teams with the knowledge and skills to work effectively within redesigned processes. Our training programmes combine classroom instruction with hands-on practice, ensuring lasting capability development.
From £4,500
Implementation Support
Hands-on assistance during the critical rollout phase. Our consultants work alongside your teams to troubleshoot issues, refine processes based on real-world feedback, and ensure that improvements stick.
From £18,000
Performance Monitoring
Ongoing measurement of process performance against established baselines. We help you establish metrics, build dashboards, and develop the internal capability to sustain continuous improvement.
From £6,500
Engagement Options
We offer flexible engagement models to suit different needs and budgets.
Focused Assessment
A time-boxed evaluation of a specific process or department. Ideal when you have identified a particular pain point and need expert analysis and recommendations.
- 4-6 week engagement
- Current state documentation
- Pain point analysis
- Prioritised recommendations
- Executive presentation
£8,500 - £15,000
Process Redesign
End-to-end improvement of a specific workflow, from assessment through design and initial implementation support. Suitable for processes that need significant overhaul.
- 8-16 week engagement
- Current and future state mapping
- Stakeholder workshops
- Detailed process documentation
- Implementation roadmap
- Training materials
£25,000 - £45,000
Transformation Programme
Comprehensive, multi-phase engagement addressing multiple processes or an entire operational area. For organisations seeking substantial, organisation-wide improvement.
- 6-24 month engagement
- Enterprise process architecture
- Multiple workstream delivery
- Change management support
- Training programme delivery
- Ongoing performance monitoring
£75,000+
How We Work
Our methodology balances structure with flexibility, ensuring consistent quality while adapting to each client's unique situation.
Initial Conversation
We begin with an open discussion about your challenges and objectives. This helps us understand whether we are the right fit and allows us to scope an appropriate engagement.
Proposal Development
Based on our initial conversation, we prepare a detailed proposal outlining scope, approach, timeline, and investment. We tailor each proposal to your specific needs rather than offering standardised packages.
Discovery and Analysis
Once engaged, we immerse ourselves in your operations through observation, interviews, and document review. We map current processes and identify specific improvement opportunities.
Solution Design
Working collaboratively with your teams, we develop redesigned processes that address identified issues while accounting for practical constraints. Solutions are validated before finalisation.
Implementation
We support the rollout of changes with training, documentation, and hands-on assistance. Our consultants remain engaged until new ways of working are firmly established.
Review and Handover
We measure outcomes against baseline metrics, document lessons learned, and ensure your teams have the capability to sustain improvements independently.
Service Comparison
Understanding which engagement type suits your needs.
| Feature | Focused Assessment | Process Redesign | Transformation |
|---|---|---|---|
| Duration | 4-6 weeks | 8-16 weeks | 6-24 months |
| Scope | Single process | Single workflow | Multiple areas |
| Current state mapping | Yes | Yes | Yes |
| Future state design | Recommendations | Full design | Full design |
| Implementation support | Limited | Included | Comprehensive |
| Training | Not included | Materials provided | Full programme |
| Change management | Not included | Basic support | Full support |
| Investment | £8,500-£15,000 | £25,000-£45,000 | £75,000+ |
The Benefits
What clients typically achieve through our engagements.
Reduced Cycle Times
Streamlined workflows mean work moves faster through your organisation. Clients typically see 25-40% reduction in process cycle times.
Lower Operating Costs
Eliminating redundant steps and unnecessary handoffs reduces the resources required to complete work. Average cost reductions range from 15-30%.
Fewer Errors
Well-designed processes with appropriate controls reduce mistakes and rework. Clients commonly report 50% or greater reduction in error rates.
Improved Compliance
Clear, documented processes make it easier to demonstrate compliance with regulatory requirements and internal policies.
Better Employee Experience
When processes work smoothly, employees spend less time fighting systems and more time on meaningful work. Engagement and satisfaction improve.
Scalable Operations
Efficient processes can handle increased volume without proportional increases in headcount or cost. You build capacity for growth.
Frequently Asked Questions
We typically work on a fixed-fee basis for defined engagements, which gives you cost certainty. For longer-term programmes, we may propose a retainer arrangement. We are transparent about our pricing and do not charge for initial consultations.
Our methodology applies across sectors, though we have particular depth in financial services, healthcare, manufacturing, and professional services. The fundamentals of process improvement translate regardless of industry context.
Typically yes, but at a read-only level. Understanding how systems support (or hinder) processes is essential to our analysis. We sign appropriate confidentiality agreements and follow your security protocols.
This varies by engagement type. We try to minimise disruption while still getting the input we need. For a typical assessment, expect key stakeholders to spend 4-6 hours in interviews and workshops. Larger programmes require more involvement.
We design our engagements to build your internal capability. By the end, your teams should be able to maintain and continuously improve the processes we have worked on together. We also offer ongoing support arrangements for clients who want continued access to our expertise.
Yes. While we prefer some on-site presence during discovery phases, we have developed effective remote methodologies. Many of our engagements now combine on-site visits with virtual sessions, which can also reduce costs.
Ready to Get Started?
Contact us for an initial conversation about your process challenges. There is no obligation, and we will be honest about whether we are the right fit.
Schedule a Conversation